FAQs

• Why can't I hear any sound?+ ×

  Please check the following points:
  - Check if the earbuds are operating
  - Check if the earbuds volume are at an appropriate level
  - Check if the earbuds are correctly connected with your mobile phone.
  - Check if the earbuds are operating within a normal working range.

• Why the call quality of these earbuds is poor?+ ×

  Please make sure:
  - Whether your mobile phone is in an area with a strong signal.
  - The earbuds are within an effective distance (10m)without any obstacles between the earbuds and mobile phone. 

• Why can't I control my earbuds?+ ×

  Please ensure the paired device support AVRCP (Audio Video Remote Control Profile) profile.

• Why the indicator is off when charging the case?+ ×

  1) Please ensure the charging case is correctly connected to a power source.
  2) Please recharge for about 30 minutes.

• Why the tap sensitivity is poor?+ ×

  Please make sure to touch in the tap zone of the earbuds and the intensity/angle is moderate; if the tap sensitivity setting of these Edifier earbuds does not meet your usage habits, you can adjust it to suit your tap sensitivity in the Edifier Connect App.
   

• How could I pair these earbuds again?+ ×

  To back to the two earbuds mode, simply press and hold the button of the charging case for 6 seconds to reconnect 
  the left and right earbuds.