FAQs

• Why the indicator is off when charging the case?+ ×

  Please ensure the charging case of these TWS Edifier earbuds is correctly connected to a power source.

• Why can't I hear any sound?+ ×

  Please check the following points:
  - Check if the earbuds are operating
  - Check if the earbuds volume are at an appropriate level
  - Check if the earbuds are correctly connected with your mobile phone.
  - Check if the earbuds are operating within a normal working range.

• Why the call quality of these earbuds is poor?+ ×

  Please make sure:
  - Whether your mobile phone is in an area with a strong signal.
  - The earbuds are within an effective distance (10m)without any obstacles between the earbuds and mobile phone. 

• Why can't I control my earbuds?+ ×

  Please ensure the paired device support AVRCP (Audio Video Remote Control Profile) profile.